Troubleshooting

Do you see the message “Cannot load organ: No valid license was found for …”? This means there is currently no valid license active for this organ in Sweelinq.

Did you have access to this organ before?
In that case, your subscription has likely expired.

• Go to my.sweelinq.com
• Log in with your Sweelinq account
• Renew your subscription
• Start Sweelinq with an active internet connection.

The license will be retrieved again and the sample sets will be available.

Have you just subscribed for the first time?
The license still needs to be verified.

• Start Sweelinq with an active internet connection.

The license will be retrieved automatically and the sample sets will be activated.

Are you using Sweelinq Free?
With Sweelinq Free, you have access to one rotating sample set. Would you like to use all sample sets?

• Go to my.sweelinq.com
• Log in with your Sweelinq account
• Subscribe to a plan
• Start Sweelinq with an active internet connection.

The license will be retrieved and all sample sets will be available.

To use Sweelinq, two components need to be configured correctly: Audio and MIDI.

Audio

Set up the audio device: In Sweelinq, go to Menu > General > Audio device. Here you select the audio device to which your speakers and/or headphones are connected. Sometimes the same audio device appears multiple times in the list. In that case it is usually possible to use the device through different drivers. If you are using Windows, make sure to select the ASIO driver of your audio interface. Almost every (semi) professional audio interface comes with an ASIO driver. On macOS and Linux it is not necessary or possible to use an ASIO driver.

Set up the audio outputs: After selecting the correct audio device, go to Menu > General > Audio outputs. In the audio outputs settings you can configure specific outputs of your audio device. At least one audio output is required to use Sweelinq. For each audio output it is important that you select the correct channels so that the correct physical outputs of your audio device are used. After selecting the correct channels, you can use the ‘Test signal’ option to check whether the selected audio output works correctly. To play the test signal, an organ must be loaded in Sweelinq.

MIDI

Set up the MIDI ports: In Sweelinq, go to Menu > General > MIDI ports. MIDI-in ports are used to send the activity of manuals, pedal, stops, etc. from your organ console to Sweelinq. At least one working MIDI-in port is required to use Sweelinq. Select the MIDI port(s) through which your computer is connected to your organ console. It is not necessary to configure a MIDI out port.

Set up the MIDI keyboards: Go to Menu > General > MIDI keyboards. First set how many keyboards your organ console has. After that, select a manual from the list on the left and click ‘MIDI learn’. Press the lowest and highest key of the corresponding keyboard on your organ console and click OK. Repeat this for all remaining manuals. If it is not possible to click OK, the process has failed. Check whether your MIDI port settings are correct as described above. Be aware that on some organ consoles the MIDI functionality needs to be enabled first.

Set up the keyboard routing: Load an organ in Sweelinq and go to Menu > Organ settings > Keyboard routing. In this screen, check whether the MIDI keyboards are correctly connected to the loaded organ. Click ‘more information’ in the bottom right corner for additional explanation.

To do this, follow these steps:

1. Open the Sweelinq application
2. Go to the General tab
3. Click the Advanced button in the bottom right corner
4. Click License information
5. Click De-register this computer

Sweelinq can now be registered on another computer.

An installation manual is available and is provided along with the Sweelinq software. The product is designed to be used without requiring a manual. Essential information can be found in the info blocks within the menu.
If you still have questions or run into any issues, please don’t hesitate to contact us.

Your MIDI console may be sending messages in an unsupported format.
Sweelinq currently supports the following MIDI formats:

• Program Change
• Note On / Note Off
• Control Change
• Control Change (bitfield)

This issue is most likely caused by missing Windows updates on your computer. We recommend keeping your system up to date. Click here to download a utility that updates the root certificates on your computer (required for downloading organs). You can run this tool by double-clicking on UpdateSslRootCertificates.exe. Make sure your computer is connected to the internet when you run the program.

You can easily update Sweelinq from within the software itself. To do this, go to Menu > General > Update software. In the window that appears, click Install. The update will then be downloaded and installed automatically.